FAQ

1. Where do you ship?

We currently ship only within the United States. International shipping is not available at this time.

2. Do you offer free shipping?

Yes. We offer free shipping on all U.S. orders, with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days (excluding weekends and holidays).

4. How long does shipping take?

Shipping typically takes 5–6 business days after your order has been shipped.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number so you can follow your delivery.

6. What is your return policy?

• Returns are accepted within 7 days of receiving your order

• Exchanges are accepted within 10 days of delivery
  Please refer to our Return and Refund Policy for full details.

7. When will I receive my refund?

Approved refunds are processed within 5–10 business days after the returned item is received and inspected.

8. What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery and provide clear photos of the item. We will assist you with a replacement or refund.

9. How can I contact customer support?

You can reach us via email at contact@jorlyx.store or by phone at (305) 555-1041.